We’ve come a long way, Baby

This is a screen shot of the first website I managed...in 1999. It is also this organization's first website.   The first thing I noticed about this site is my use of the font Comic Sans. For you non-creative people, Comic Sans has become a joke around the industry, mortified designers and even inspired a Ban … Continue reading We’ve come a long way, Baby

Crisis communications

This first appeared on the Kansas Credit Union Association website. The post addresses credit unions specifically, but is good reference for any organization. On the heels of Septemberโ€™s National Preparedness Month, itโ€™s a good time to visit crisis communication and how your credit union can prepare for a crisis. You never really know how your … Continue reading Crisis communications

Twitter = BFF

Looking in from the outside, twitter is kind of weird. It could be considered a time suck, and yes, who really cares what you are doing? But it is way more than blasting "I'm eating a sandwich!" to your followers. Once you start engaging with others, asking relevant questions and posting your thoughts, it's becomes … Continue reading Twitter = BFF

Ann Taylor listens

This is exactly the way social media should work. Like millions of other brands, Ann Taylor has a Facebook page. They also have a Facebook page for their LOFT brand, a less expensive and more casual extension of their Ann Taylor brand. Recently it posted a picture of a model in one of their article … Continue reading Ann Taylor listens

The social media revolution

Lately, it seems I've been having to defend the benefits of social media. I see the value of listening, connecting and publishing, but others don't. Maybe this will help. The original version of this video was posted in July 2009. In less than a year, it had to be updated.