In the old days, customer service meant a friendly, knowledgeable employee helping a customer in person or on the phone. Wikipedia says customer service " is a series of activities designed to enhance the level of customer satisfaction..." Fast forward...in addition to in-person and telephone customer service, businesses are now expected to be available via … Continue reading Customer service in a social world
Lately I’ve heard from some “friends” that I didn’t even know I had. Weird, huh? They find me on LinkedIn, and then indicate that I am a “friend” and want to add me to their network. I get that you want to increase your network. All the experts say to do it now, so you’ll … Continue reading Hey stranger, let’s connect!
According to this MediaPost article, the newest generation is the Pluralist generation. The oldest of this group is 15, the youngest are newborns. I had always wondered what my boys' generation would be called. I'm a Gen Xer, the generation younger than me is Gen Y or Millennials. My parents are Baby Boomers. So why … Continue reading Plurals
Last month I started to panic. Summer was just around the corner. What to do with my children? So starts the countless hours of researching fun, educational and cost-effective summer activities and coordinating schedules with my mom, who agrees to watch them a few weeks to give them a break from the above mentioned programs … Continue reading Summer Panic, Summer Guilt
I love Instagram. It's a free app that enhances photos you take with your iPhone. It's a fun way to share your photos. That's it. Some people are arguing that this little app turns ordinary pictures into "works of art." And that it cheats people into thinking you are a great photographer. Specifically, that it … Continue reading Instagram Does Not Make You a Great Photographer
One Kansas Girl 